Shipping and Return Policy

We always work to prepare and ship your order safely so you can enjoy your Natdropp soaps as soon as possible.

In which countries is natdropp available?

We currently ship to the entire European Union.

What are the shipping costs?

Shipping costs will be calculated before completing your purchase, with a minimum shipping cost of 5 euros.

Shipping is free on purchases over 45 euros.

How can I track my order?

Once your order ships, you'll receive a link with the tracking number.

What happens if my product has arrived damaged or defective?

Please contact our team at info@natdropp.com immediately to process your exchange request, including your order number.

I'm not satisfied with the product, what return options do I have?

If you have received your order and are not satisfied with the quality of the product, the return and refund request period is 15 days from the date of delivery. Please contact our team to process the return request, including your order number and reason for return. Contact: info@natdropp.com

How is the refund made?

Once your return has been approved and processed by our team, your refund will be issued to your original payment method within 10 to 15 business days.

Service and Customer Service

For any incident, claim or exercise of rights, the User may send an email to info@natdropp.com

Comments and/or Suggestions

We are constantly working to provide you with top-quality products. If you would like to share comments, complaints, and/or suggestions, you can contact us at info@natdropp.com or send us a message through our social media channels.